Privacy Policy

Omega Trader Funding LLC

 

Last Updated: February 13, 2024

 

INTRODUCTION.

Welcome to Omega Trader Funding LLC, DBA NexGen Futures (“Company,” “NexGen Futures,” “we,” “us,” or “our”). This Privacy Policy governs the collection, use, and protection of information obtained from individuals (“users” or “you”) who visit our website, sub-domains, affiliated platforms, and mobile applications (collectively, “the Platform”). This Privacy Policy outlines the types of information we collect, how we use and store that information, and your rights regarding your personal data. By accessing or using our Platform, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

We are committed to respecting your privacy and protecting your personal information. We understand the importance of maintaining the confidentiality and security of your data. This Privacy Policy explains our practices for handling your information and describes how we collect, process, store, and disclose your data. We comply with applicable privacy laws and regulations to ensure that your information is handled in a responsible and lawful manner.

Please review this Privacy Policy carefully. By using our Platform, you consent to the collection and use of your information as described herein. If you do not agree with the practices outlined in this Privacy Policy, please do not access or use our Platform.

By continuing to use our Platform, you signify your acceptance of this Privacy Policy and your consent to the collection, use, storage, and disclosure of your information in accordance with this Privacy Policy and applicable laws and regulations. If you have any questions or concerns about this Privacy Policy, please contact us using the information provided in the “Contact Us” section below.

We may modify or update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be effective upon posting of the updated Privacy Policy on our Platform. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

DATA WE COLLECT.

At NexGen Futures, we are committed to delivering a personalized and secure user experience. To achieve this, we collect a range of personal and technical data from our users, which is outlined below in greater detail.

Personal Identification Information:

• Name and Contact Details:
• First and Last Name: Essential for user identification, account setup, and communication.
• Postal Address: Used for billing, shipping (if applicable), and determining the geographical demographics of our user base.
• Telephone Numbers: Vital for account recovery, user verification, and direct communication for support or updates.
• Email Addresses: Primary mode for electronic communication, account notifications, newsletters, and marketing material (subject to user preferences).
• Date of Birth: Critical for ensuring compliance with age-related content restrictions and legal requirements. Helps in personalizing content and offers based on age demographics.
• Demographic Information: Age, Sex, Gender, and Gender Identity: These details assist us in creating a diverse and inclusive platform. They aid in demographic analysis and in tailoring content and marketing strategies to suit varied user groups.

Technical and Usage Data:

• IP Addresses and Log Data:
• IP Addresses: Used to diagnose server problems, implement location-based content, and manage site security.
• Log Data: Includes information such as browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. This information is crucial for troubleshooting, statistical analysis, and system improvements.
• Login Information: Comprises records of login/logout activity, including timestamps. Essential for security audits, user behavior analysis, and improving account protection measures.
• Cookies: Small data files stored on your device to enhance site navigation, remember user preferences, and provide a more personalized experience.
• Device Information: Includes type of device, operating system, browser type, and unique device identifiers. This data is instrumental in optimizing our platform for compatibility and user experience across various devices and browsers.
• Online Activity Information: We monitor your interactions with our platform, such as the pages visited, the duration of visits, and specific actions taken on the site. This data is invaluable for understanding user preferences, improving site layout and content, and developing new features.

HOW WE COLLECT USER DATA.

At NexGen Futures, our methods of data collection are diverse and tailored to provide a comprehensive understanding of our user’s needs and preferences, ensuring a seamless and personalized user experience.

Direct Interactions and User-Initiated Contact: Our primary mode of data collection is through direct interactions with our users. This occurs when you create an account on our Platform, engage with us through contact forms, email, chat, or phone, and participate in surveys or contests. During these interactions, we collect personal information such as your name, contact details, and any other information you choose to provide. This direct line of communication not only aids in tailoring our services to your preferences but also helps in building a more personal and responsive user relationship.

Social Media and Marketing Activities: Engagement with our brand extends to social media platforms and marketing campaigns. Here, we gather data related to your interactions with our social media accounts and responses to our marketing efforts. This includes, but is not limited to, the analysis of likes, shares, comments, and overall engagement patterns. Such information is pivotal in enhancing our marketing strategies and understanding the public reception of our brand.

Transactions and Payment Information: In the realm of transactions, particularly for those conducted on our Platform, we diligently collect payment and billing information. This encompasses credit/debit card details, billing addresses, and other payment-related data, crucial for transaction processing and compliance with financial regulations.

Digital Footprints and Automated Technologies: As you navigate through our Platform, we collect data regarding your usage patterns and preferences. This is achieved through cookies and similar tracking technologies that record your interactions with our Platform, including pages visited, links clicked, and your overall navigation path. Such automated technologies provide us with invaluable insights into user behavior, preferences, and areas for improvement in our digital services.

Third-Party Sources and Partnerships: Our data collection extends beyond direct user interactions. We engage with third-party sources and maintain partnerships that enrich our data pool. This includes, but is not limited to, information obtained from third-party websites, applications, and services, especially when you link your account on our Platform with external services.

WHY WE COLLECT USER DATA.

At NexGen Futures, our commitment to providing an outstanding and personalized user experience is deeply rooted in our approach to data collection. The data we collect serves multiple pivotal purposes, as outlined below:

Service Provision and Personalization: The core reason for collecting user data is to provide and enhance the services offered on our Platform. This includes managing user accounts, processing transactions, and offering customer support. Personalization is another key aspect, where we utilize data to tailor our services to meet individual user needs and preferences. This customization ranges from recommending products or content to creating a more engaging and user-friendly interface. In addition to those uses set forth elsewhere in this Privacy Policy, we use the information you provide to offer, manage, or improve our Platform, including but not limited to:

• improving content;
• adapting or adding in new features and functionality;
• providing and improving service and support;
• delivering relevant advertising;
• assisting with social sharing functionality;
• developing new products and services for the Platform;
• selecting content to be communicated to you;
• aggregating and/or anonymizing certain types of information, for example, to better understand or provide better engagement with our Users; and
• contacting you regarding our products or services; and preventing and detecting security threats, fraud, or other malicious activity.

Advertising and Marketing: User data plays a crucial role in shaping our advertising and marketing strategies. By understanding user preferences and behaviors, we can design more effective marketing campaigns, offer relevant promotions, and provide personalized advertising experiences. This targeted approach not only benefits our users by aligning with their interests but also enhances the efficiency of our marketing efforts.

Analytics and Improvement: Analyzing user data is crucial for understanding how our Platform is used and identifying areas for improvement. Through analytics, we can track user engagement, evaluate the effectiveness of new features, and make data-driven decisions to enhance the overall user experience. This continuous process of analysis and improvement helps us stay innovative and responsive to user needs.

Legal Compliance and Regulatory Requirements: Compliance with legal and regulatory requirements is a fundamental aspect of our data collection. We collect data necessary to fulfill our legal obligations, adhere to regulatory standards, and ensure our operations are in line with applicable laws. This includes, but is not limited to, tax laws, consumer protection laws, and data protection regulations.

Security and Fraud Prevention: Ensuring the security of our Platform and protecting our users from fraud are paramount. The data collected aids in monitoring for suspicious activities, preventing unauthorized access to user accounts, and safeguarding against fraudulent transactions. By analyzing user data, we can detect and mitigate potential security threats, thereby maintaining a secure and trustworthy environment for our users.

User Feedback and Communication: User data is invaluable in facilitating open communication channels between us and our users. Feedback and opinions gathered through surveys, user comments, and direct communication enable us to understand user satisfaction, address concerns, and build a strong community around our services.

Commitment to Responsible Data Use: At NexGen Futures, we are committed to using the data we collect responsibly and transparently, always prioritizing the privacy and preferences of our users. We ensure that our data collection aligns with our ethical standards and the expectations of our user community.

YOUR RIGHTS.

Verification and Access to Personal Data: Under applicable law, you, as a user of NexGen Futures, are entitled to verify whether we process your personal data and gain access to this information. These rights form the foundation of our commitment to transparency and user empowerment in data management.

Detailed Information Disclosure: You have the right to obtain comprehensive details about the personal data we collect. This includes information on the sources of this data, our purposes for collecting or selling it, the categories of third parties with whom it is shared, and the specifics of the data we hold about you. These disclosures are pivotal in ensuring data portability and informed user consent.

Correction and Deletion of Data: Central to our data policy is your ability to influence the management of your personal data. This encompasses the right to request corrections to your data, ensuring its accuracy and relevance. Additionally, you can request the deletion of your personal data from our systems, granting you significant control over your personal information.

Opting Out and Withdrawal of Consent: Your rights extend to opting out of targeted advertising, the sharing of your personal data for cross-contextual behavioral advertising, and the sale of your personal data. Moreover, if our processing of your data initially required your consent, you retain the full right to withdraw this consent at any time.

Non-Discrimination Assurance: Exercising your rights will never result in discriminatory treatment by our company. Our policy ensures that your access to our services remains unaffected by your decision to enforce your data rights. To exercise these rights, we ask you to follow the specified procedures in our “Exercise Your Rights” section, and we may verify your identity to protect your data.

Special Provisions for Canadian Residents: For our Canadian users, additional rights are afforded under Canadian laws. These include the rights to access and request corrections to your personal information. If you believe our data practices violate our Privacy Policy or applicable law, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada or the relevant provincial body.

These rights are in effect based on the legal provisions of the jurisdiction where you reside, subject to applicable limitations or exceptions.

NO SALE OF DATA.

Commitment to Data Privacy:  At NexGen Futures, we uphold the highest standards of data privacy and are committed to protecting the personal information of our users. In line with this commitment, we firmly assert that we do not engage in the sale of any user’s personal data. This stance is a core element of our privacy practices and reflects our dedication to maintaining the trust and confidence of our users.

Definition of Data Sale: For clarity, the term “sale” of data, as used in this policy, refers to the exchanging, transferring, or otherwise making available of a user’s personal data to third parties for monetary or other valuable consideration. We understand the importance of this distinction and assure our users that their personal data will not be treated as a commodity in any business transactions.

Exceptions and Permitted Disclosures: It is important to note that this policy does not preclude us from sharing data in ways that do not constitute a “sale” as defined above. This includes sharing information with service providers who assist us in operating our Platform, conducting our business, or serving our users, so long as these parties agree to keep this information confidential and use it solely for the purposes we have directed. Moreover, we may disclose personal data when legally required to do so, to comply with a subpoena, bankruptcy proceedings, or similar legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Transparency and User Control: We prioritize transparency in all our data practices and aim to provide our users with control over their personal data. In line with this, we ensure that users are informed about the types of data we collect, the purposes for which we collect it, and the circumstances under which it might be shared, as detailed in other sections of this Privacy Policy.

Regular Review and Updates: This No Sale of Data policy is subject to regular review and may be updated to reflect changes in our practices or legal obligations. Any updates will be communicated through revisions to our Privacy Policy, and we encourage users to review this policy periodically to stay informed about how we protect their personal information.

HOW TO EXERCISE YOUR RIGHTS.

Submitting Requests: To exercise any of your rights, you are invited to submit a formal request via email to our designated Privacy Rights email address, which is legal@nexgenfuturestrader.com . This dedicated channel ensures that your inquiries are handled promptly and efficiently by our Privacy Compliance team.

Identity Verification: Upon receipt of your request, we may need to verify your identity to protect your data from unauthorized access. This verification may require you to provide additional information, such as a copy of a government-issued identification or answer security questions related to your account.

Timely Response: We are committed to responding to your request within the time frame required by applicable law, typically within one month of receiving a verifiable request. If we require more time, we will inform you of the reason and extension period in writing.

Assistance: If you have questions about the type of personal data we hold about you or how we use it, our Privacy Compliance team is available to provide the necessary clarifications. We strive to ensure you have full understanding and control over your personal data.

Cost-Free Process: You will not be required to pay a fee to access your personal data or to exercise any of your rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

Legal Limitations: There may be situations where we are legally permitted or required to deny your request or where exceptions to your rights apply. If we cannot comply with your request, we will explain the reasons to you.

Ongoing Support: Our commitment to your privacy does not end with the submission of a request. We will continue to provide assistance and support as you exercise your rights and will ensure ongoing compliance with all data protection laws and regulations.

BASIS FOR COLLECTION.

User Consent: One of the primary legal bases for processing personal data is the consent of the user. We collect and process your data when you provide explicit consent for specific purposes, such as subscribing to a newsletter, participating in surveys, or using certain features of our Platform. You have the right to withdraw your consent at any time, which will not affect the lawfulness of processing based on consent before its withdrawal.

Performance of a Contract: We collect and process personal data as necessary to enter into or perform a contract with you. This includes processing data to manage your account, provide our services, and fulfill our obligations under our terms of service.

Compliance with Legal Obligations: Our collection and processing of personal data may also be necessary for compliance with legal obligations to which we are subject. This includes adhering to tax laws, and regulatory requirements, and responding to lawful requests from public authorities.

Legitimate Business Interests: We process personal data based on our legitimate interests, except where such interests are overridden by your interests or fundamental rights and freedoms. This includes data processing for purposes of improving our services, marketing, fraud prevention, and ensuring network and information security.

Protection of Vital Interests: In rare circumstances, we may process personal data to protect the vital interests of you or another person, such as in the case of medical emergencies.

Tasks Carried Out in the Public Interest: In certain instances, we may process personal data for tasks carried out in the public interest or the exercise of official authority vested in us.

Ongoing Review and Adaptation: This policy is subject to ongoing review and will be adapted to reflect changes in legal requirements and our data processing activities. We are committed to ensuring that our data collection and processing practices remain in compliance with applicable laws and uphold the principles of data protection and user privacy.

DATA SECURITY.

Comprehensive Security Strategy: Our approach to data security encompasses a blend of technical, physical, and organizational procedures, each carefully designed to secure the personal data we collect. These measures are meticulously tailored to counter various risks and threats, taking into account the sensitivity of the personal data we handle and the current landscape of data security threats.

Technical Safeguards: We employ advanced technical safeguards such as encryption, firewalls, secure server configurations, and intrusion detection systems. These technologies are pivotal in protecting your data from unauthorized access and cyber threats.

Physical Security Measures: Our physical security controls include secure facilities, access controls, and protection against environmental hazards to ensure the physical integrity and safety of data stored on our premises.

Organizational Policies: We maintain a culture of data security through comprehensive organizational policies. Regular training and awareness programs for our staff ensure that they understand and adhere to our high standards of data protection.

Regular Updates and Reviews: Our security measures are regularly reviewed and updated to respond to new challenges and technological advancements. We conduct periodic risk assessments to identify potential vulnerabilities and implement appropriate safeguards.

Acknowledging Limitations: While we strive to use commercially acceptable means to protect your personal data, we acknowledge that no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security. However, we pledge to respond promptly to any security breaches and to take appropriate steps to mitigate any harm.

Incident Response Plan: In the unlikely event of a data breach, we have an Incident Response Plan in place to promptly address and mitigate the impact. We are committed to notifying affected individuals and relevant authorities in accordance with applicable laws and regulations.

User Responsibilities: We also encourage our users to play an active role in protecting their personal data. This includes using strong passwords, keeping software up-to-date, and being aware of phishing and other online scams.

CHILDREN’S PRIVACY.

Restricted Collection: We do not knowingly collect personal information from children under the specified age without the consent of a parent or guardian. Our Platform and services are not designed to attract the attention of children under the specified age.

Parental Consent: In cases where we do collect personal information from children with parental consent, we only use or disclose this information as permitted by law, and strictly for the purposes for which it was collected.

Review and Control: Parents or guardians have the right to review the personal information collected from their children and to request its deletion. They can also refuse to permit further collection or use of their child’s information. To exercise these rights, parents or guardians can contact us using the contact information provided in our Privacy Policy.

Purpose Limitation: Any personal information collected from children will be used solely for the purpose for which it was collected. This may include providing services on our Platform, responding to requests, or for other purposes as explicitly stated at the time of collection.

Protection of Children’s Data: We implement specific security measures to protect the privacy and security of children’s personal information. These measures are designed to ensure the confidentiality and integrity of the data.

Adherence to Legal Requirements: We comply with all applicable laws and regulations concerning children’s privacy, including, but not limited to, the Children’s Online Privacy Protection Act (COPPA) in the United States, or equivalent legislation in other jurisdictions.

Updates to our Practices: If we make changes to the way we collect, use, or disclose children’s personal information, we will provide notice and obtain parental consent as required by law.

Queries and Concerns: If you have questions or concerns about our children’s privacy practices, please contact us through the designated channels in our Privacy Policy.

COOKIE POLICY.

At NexGen Futures, cookies and similar technologies are integral to the functionality and improvement of our Platform. This Cookie Policy provides an in-depth understanding of how these technologies play a role in enhancing your user experience, and how we respect your choices regarding their use.

Definition and Function: Cookies are small text files placed on your device by your web browser upon visiting our Platform. They serve as a memory tool, allowing our website to recognize your device on subsequent visits. These files store a range of data, from simple settings to complex information about your browsing habits and preferences.

Types and Purposes of Cookies

• Operationally Necessary Cookies: These are essential for the basic functioning of our Platform. They enable core features like security, network management, and accessibility. Without these cookies, our services may not function properly, and certain services you have requested cannot be provided.
• Functional Cookies: Functional cookies provide enhanced functionality and personalization. They remember your preferences, such as language settings, and provide personalized experiences. These cookies are also used to enable social media features and remember your interactions with our content.
• Performance and Analytical Cookies: These cookies collect data about how you use our Platform, such as which pages you visit most often and how you navigate our site. They help us improve user experience by analyzing trends, tracking user movements, and gathering demographic information.
• Advertising and Targeted Cookies: These cookies track your online activities and collect information about your interests. We use this data to provide targeted advertising tailored to your preferences. They also help measure the effectiveness of advertising campaigns and limit the number of times an ad is shown to you.
• Third-Party Cookies and Partners Collaborations with Third Parties: We partner with third-party service providers who may use cookies, pixels, and other tracking technologies to collect information about your activities across the Internet. This data helps us understand how you arrive at our Platform and optimize our advertising strategies. While we do not control these third-party cookies, we carefully select our partners to ensure they adhere to similar standards of data privacy and protection.

Control and Consent: You have the power to manage your cookie preferences. Most web browsers offer the option to accept, refuse, or delete cookies. Please note, however, that disabling cookies may impact your experience and limit the functionality of our Platform. You can disable or limit cookies but doing so may impact your use and enjoyment of the Platform and other websites. For example, the Platform may not be able to be personalized for you, may no longer capture or remember your preferences or other choices you have made on the Platform in the past, and may not remember your name or contact information. Changing your cookie preferences in one browser will not necessarily carry over to other browsers, so you may need to adjust your preferences each time you get a new computer, install a new browser, upgrade an existing browser, or alter or delete a browser’s cookie file.

WEB BEACONS.

What are Web Beacons: Web beacons are small graphic images or other web programming code that can be included in our web pages and e-mail messages. Invisible to the user, these beacons are typically as small as a single pixel and function in a similar manner to cookies.

How They Work: Web beacons are used to track online movements of web users or to access cookies. They help us understand how users interact with our Platform by transmitting information back to us or our partners.

User Engagement Tracking: Web beacons track user behavior on our Platform, such as page views and email interaction. This information helps us understand user preferences and improve the content and functionality of our Platform.

Email Communications: In our email communications, web beacons allow us to determine whether our emails are opened and if the links within them are clicked. This data assists us in making our communications more relevant and informative for our users.

Advertising and Marketing Analysis: We use web beacons to gauge the effectiveness of our advertising campaigns. By understanding user interactions and responses to our marketing efforts, we can tailor our strategies to better meet user interests and needs.

Site Performance and Analytics: Web beacons contribute to our analytics by gathering aggregate data. This includes analyzing trends, administering the site, and gathering demographic information about our user base as a whole.

Third-Party Use: We may permit certain third-party companies to help us tailor advertising that we think may be of interest to users and to collect and use other data about user activities on our Platform. These companies may deliver ads that might also place cookies and otherwise track user behavior.

Opting Out: While web beacons are inherently anonymous, you have the option to control their use through various browser settings and third-party tools. Disabling cookies in your browser will also limit the functionality of web beacons associated with those cookies.

THIRD-PARTY ANALYTICS.

Introduction to Analytics Services: At NexGen Futures, we utilize Google Analytics, a premier third-party analytics service provided by Google, to gain insights into how our users engage with our Platform. This Third-Party Analytics provision details our usage of Google Analytics and its role in enhancing our service delivery.

Understanding User Interaction: Google Analytics helps us understand user behavior on our Platform. It provides valuable data on website traffic, user engagement, and navigation patterns, enabling us to improve our website design, content, and functionality.

Data Collection and Processing: Google Analytics uses cookies to track user interactions on our site. This includes information such as pages visited, time spent on pages, and the pathways taken through our site. The collected data is processed and stored by Google in accordance with its privacy policy.

Respecting User Privacy: We are committed to respecting the privacy of our users. The data collected through Google Analytics is used solely for analytical purposes and to improve the user experience on our Platform.

Anonymity and Aggregation: The information gathered through Google Analytics is mostly anonymous, focusing on user behavior rather than personal details. When personal data is involved, it is processed in an aggregated form to prevent personal identification.

User Control and Choice: Users who prefer not to have their data collected by Google Analytics can opt-out. This can be achieved by installing the Google Analytics opt-out browser add-on, which prevents data from being collected and used by Google Analytics.

Browser Settings: Additionally, users can control cookie settings in their web browsers to limit the use of cookies by Google Analytics and other similar tools.

MARKETING.

Overview of Marketing Practices: At NexGen Futures, our marketing strategies are designed to provide our users with relevant and engaging content. This includes the use of advanced digital marketing tools such as Google Ads and Facebook Ads. This Marketing provision outlines how these tools are employed to enhance our marketing efforts and how we respect your privacy in the process.

Targeted Advertising: Google Ads is a powerful advertising service provided by Google that allows us to display our ads on Google’s search engine results and its advertising network. It enables us to target our marketing campaigns based on user interests, search history, and website interactions.

Customized User Experience: By using Google Ads, we aim to make our advertising more relevant and useful to you. This involves showing ads that are tailored to your preferences, previous searches, and interactions with our website.

Measuring Ad Effectiveness: Google Ads also provides tools to measure the performance of our advertising campaigns, helping us understand user engagement and optimize our marketing strategies.

User Control and Privacy: You have control over the ads you see. Google offers various tools to manage ad preferences and opt-out options through Google’s Ads Settings. This allows you to customize how your data is used for advertising purposes.

Engagement and Reach: Facebook Ads allow us to reach audiences across Facebook’s various platforms, including Instagram and Messenger. These tools enable us to target ads based on user demographics, interests, and behaviors, enhancing the relevance of our marketing messages.

Personalization and Analytics: By leveraging Facebook’s vast network and analytics capabilities, we can personalize our marketing efforts and gain valuable insights into user responses and preferences.

User Preferences and Opt-Outs: You can manage your ad preferences through your Facebook account settings. Facebook provides options to control the types of ads you see and to opt-out of certain targeted advertising practices.

Commitment to User Privacy: We are committed to conducting our marketing activities ethically and responsibly. We ensure that our use of Google Ads and Facebook Ads complies with applicable privacy laws and respects user preferences.

Transparency and Consent: Our approach to marketing is based on transparency. We provide clear information about our use of digital marketing tools and respect the consent of our users.

DATA RETENTION.

Principles and Criteria for Data Retention: We adhere to the principle of retaining personal data for no longer than is necessary to fulfill the purposes for which it was collected. This includes satisfying any legal, accounting, or reporting requirements. The specific duration for which we retain data depends on several factors, such as the nature and type of data, the purpose for which it was collected, and our legal or regulatory obligations. For example, data related to contractual agreements may be kept for the duration of the contract plus an additional period as required by law. Similarly, data used for marketing purposes is retained until you opt out or withdraw consent. In cases where we anonymize personal data for research or statistical purposes, it may be retained indefinitely without further notice, as it can no longer be associated with an individual.

Secure Disposal of Personal Data:  Once the designated retention period concludes, we ensure the secure disposal or anonymization of personal data. Our commitment extends to ensuring that data is no longer identifiable and cannot be linked back to an individual.

Review and Adaptation of Retention Practices: Our data retention practices undergo regular reviews to align with evolving legal requirements and business practices. Any modifications to our data retention periods are promptly reflected in this Privacy Policy. We encourage our users to review this section periodically to stay informed about our data retention practices.

Queries and Data Management Requests: For questions or requests related to our data retention practices, including inquiries about the deletion of personal data, please reach out to us through the contact information provided in our Privacy Policy. We are dedicated to addressing your concerns and ensuring transparency in our data handling practices.

CONTACT US.

Open Communication and Assistance: At NexGen Futures, we prioritize open and effective communication with our users. Whether you have inquiries, feedback, or require assistance regarding our services or privacy practices, our team is ready to provide the support you need.

Reaching Out to Us: For any general queries or comments about our services, please feel free to contact us via email at legal@nexgenfuturestrader.com . If you prefer traditional mail, our postal address is 30 N Gould St STE R, Sheridan, WY 82801. For privacy-specific concerns, especially those relating to how we handle your personal data, our dedicated Privacy Team is available. You can reach them at legal@nexgenfuturestrader.com. If you wish to exercise your rights regarding your personal data, such as accessing, updating, or requesting deletion, please direct your communication to our Data Requests team at legal@nexgenfuturestrader.com .

Our Commitment to Timely Responses: We understand the importance of addressing your concerns swiftly. Our commitment is to respond to all inquiries within a reasonable timeframe, typically within 5 business days.

Valuing Your Feedback: Your feedback is invaluable to us. It helps us refine our policies and improve our services. We encourage you to share your thoughts and suggestions, particularly about our Privacy Policy and data protection practices.

Legal and Compliance Contacts: For legal inquiries, including compliance matters or reports of privacy violations, you may contact our legal department directly at legal@nexgenfuturestrader.com . We take legal and compliance issues seriously and ensure that such matters are handled with the utmost diligence.

Staying Updated: Please be aware that our contact information may change over time. We recommend checking this section regularly to ensure you have the most current contact details for our team.